Support
How to contact us
Email: support@nauqan.com. Phone and WhatsApp: +7 777 616 84 44, +7 705 821 36 63.
Requests are handled on business days from 09:00 to 18:00 Astana time. We usually reply within two business days.
What to include in your request
- what happened and what result you expected;
- the section or screen of the app where it happened;
- phone model, operating system version and app version;
- a screenshot, if it contains nothing you prefer not to share.
Support for pilot participants
Paid pilot participants have a support chat and weekly assistance from the founding team. An industry expert joins a case at the agronomist’s request.
Discrepancies in reference data
If product information in Nauqan differs from the State Register or the product label, tell us the product name and the source page referenced by the app. Such requests are handled with priority.
App availability
Nauqan is in development. The pilot runs on Android; an iPhone version is planned for the next stage. Links to the app pages on Google Play and the App Store will be published on this website after release.
Scope of consultations
Support does not issue conclusions on how a specific field should be treated: that decision is made by the agronomist who inspected the crop. We help with using the app, checking a regulation against its source and explaining calculations.
Privacy policy
1. General provisions
This Policy describes how “Aziatskiy Informatsionnyy Tsentr” LLP and “ZhAS GLOBAL” LLP (jointly the “Operator”, “we”) collect, use, store and protect the personal data of users of the nauqan.com website and the Nauqan mobile app (the “Services”).
The Policy follows the Law of the Republic of Kazakhstan “On Personal Data and Their Protection” and the requirements of Google Play and the App Store.
The Nauqan app is in development. This Policy covers data processing on the website and in the app, including the functions planned for the paid pilot. Each app version processes data only to the extent of its functions. Before a version with new types of processing is released, this Policy is updated and the app asks for consent where required.
2. Data we process
Pilot application submitted through the website:
- first and last name;
- phone or WhatsApp number;
- farm or company name, region and district;
- role on the farm;
- farm area and sunflower area;
- description of tasks, application language, date and time of submission.
Mobile app:
- account: name, phone number or email address, role, farm;
- field data: name, area, boundaries or coordinates, crop, hybrid, sowing and work dates;
- field observations: plant photos, comments, answers to clarifying questions, diagnostic and follow-up inspection results;
- operations: treatment plans, products and rates applied, weather conditions, crop protection log entries;
- technical data: device model, operating system and app version, crash information.
The website does not use cookies for analytics or advertising and contains no third-party counters. The hosting provider keeps technical access logs (IP address, request time, page address, browser information) needed to operate and secure the website.
3. App permissions
- Camera and photo library — to take or select a photo of a plant. The system asks for access on first use.
- Location — to set the position of a field. This is optional: the field point can be set manually.
- Internet — for synchronisation, reference data updates and weather forecasts.
4. Purposes of processing
- reviewing pilot applications and contacting applicants;
- concluding and performing the pilot participation agreement;
- providing app functions: field history, diagnostics, crop protection reference, planning and application log;
- synchronising data between the farm users’ devices and the farm manager’s web workspace;
- user support and troubleshooting;
- improving diagnostics using anonymised cases (section 6);
- complying with the laws of the Republic of Kazakhstan.
5. Diagnostics and weather forecast
Photo recognition is performed by a model on the device. For weather forecasts, field coordinates without user identifiers are sent to the Open-Meteo service. Photos and records are sent to the server only for functions that require storage outside the device: synchronisation, field history and the farm log.
6. Anonymised data for improving diagnostics
Diagnostics are improved using cases confirmed by an agronomist and completed with a follow-up inspection result. Before use, information that could identify the user or the farm is removed, including coordinates in photo metadata. Users may opt out of such use in the app settings or by contacting support.
7. Legal grounds
Data are processed with the consent of the data subject, to conclude and perform an agreement, and to meet obligations under the laws of the Republic of Kazakhstan. The consent text is available on the Consent to personal data processing page.
8. Storage and transfer
Personal data are stored in a database located in the Republic of Kazakhstan.
To review an application promptly, its content is sent to the Operator’s staff by email and via Telegram. The servers of these services may be located outside the Republic of Kazakhstan; such cross-border transfer takes place with the applicant’s consent.
To run the Services we use: the hosting provider of the website and servers, an email service, Telegram (application notifications), Open-Meteo (weather forecasts), Google Play and the App Store (app distribution). They receive only the data needed for their function.
We do not sell personal data, do not share it for advertising and do not use advertising identifiers.
9. Retention periods
- pilot applications — until the end of the pilot and for one year after it, or until consent is withdrawn;
- account and farm data — while the account is active; after a deletion request — no more than 30 days, except for information that must be kept by law (for example, payment documents);
- technical logs — up to 12 months;
- anonymised cases for improving diagnostics — without time limit, as they do not identify the user.
10. Data protection
Data transfer between the app, the website and the server is encrypted (HTTPS). Only staff who need access to perform their duties can access the data. One farm’s data are not available to other farms.
11. Your rights
Under the laws of the Republic of Kazakhstan you have the right to:
- know whether the Operator processes your personal data and receive information about the processing;
- request correction and completion of your data;
- request blocking and deletion of your data — see Account and data deletion;
- withdraw consent to processing where this does not contradict the law;
- appeal against the Operator’s actions to the authorised personal data protection body or to a court.
Send requests to support@nauqan.com. We reply within the time limits set by the laws of the Republic of Kazakhstan.
12. Age restrictions
The Services are intended for agricultural professionals and are not intended for persons under 18. We do not knowingly collect children’s data.
13. Changes to this Policy
A new version is published on this page with its date. App users are notified of material changes in the app.
14. Operator contacts
- “Aziatskiy Informatsionnyy Tsentr” LLP (Asian Information Center), BIN 220740009300, registered address: Republic of Kazakhstan, West Kazakhstan Region, Uralsk, 36/2 Gagarin St., apt. 94;
- “ZhAS GLOBAL” LLP, BIN 040640008519, registered address: Republic of Kazakhstan, West Kazakhstan Region, Uralsk, 106/1 Anatoliy Skorobogatov St..
Personal data questions: support@nauqan.com, +7 777 616 84 44, +7 705 821 36 63.
Terms of use
1. General provisions
These Terms govern the use of the nauqan.com website and the Nauqan mobile app (the “Services”) provided by “Aziatskiy Informatsionnyy Tsentr” LLP and “ZhAS GLOBAL” LLP (jointly “we”). By using the Services you accept these Terms. If you do not agree with them, do not use the Services.
The Services are intended for professional use by agronomists, managers and specialists of agricultural enterprises. Users must be at least 18 years old.
2. Product status
Nauqan is in development. Prototype and paid pilot functions differ; the current status is shown on the website home page. Participation in the paid pilot is governed by the Paid pilot participation terms.
3. Right of use
We grant a non-exclusive, non-transferable and revocable right to use the app in the user’s business activities within the functions of its version and the participation terms.
You may not:
- resell or distribute the app or its reference data;
- copy the app’s databases to build your own service;
- circumvent technical restrictions or interfere with the Services;
- use the Nauqan name and logo in a way that suggests we endorse another product or recommendation.
4. Account
Where a function requires an account, the user provides accurate information and keeps access secure. The farm manager decides which staff members get access to the farm’s data.
5. Reference data
Pesticide application regulations are taken from official documents of the Republic of Kazakhstan with the source indicated. Rights to official documents and manufacturers’ materials belong to their owners. The app is not an official copy of the State Register.
6. User data
Farm data belong to the farm. We process them in accordance with the Privacy policy and use them to provide the Services and, in anonymised form, to improve diagnostics.
7. Agronomic decisions
Nauqan is a reference and analytical tool. The decision to apply crop protection products is made by the agronomist or another responsible farm specialist. See Limitations of responsibility, which forms part of these Terms.
8. Updates and availability
We may update the Services, change or remove functions and update reference data. We aim to keep the Services available but do not guarantee uninterrupted operation. Weather forecasts are provided by a third-party service.
9. Liability
The Services are provided “as is”. To the extent permitted by the laws of the Republic of Kazakhstan, we are not liable for crop loss, crop damage, damage to third parties or the environment, penalties imposed by supervisory authorities, lost profits or other consequences of decisions made using the Services.
10. Intellectual property
The interface, texts, logo, software code and data structures prepared by us belong to us and are protected by the laws of the Republic of Kazakhstan.
11. Termination
Users may stop using the Services at any time and request data deletion (Account and data deletion). We may restrict access if these Terms are breached.
12. Changes to the Terms
A new version is published on this page with its date. Continued use of the Services after publication means acceptance of the new version.
13. Governing law and disputes
These Terms are governed by the laws of the Republic of Kazakhstan. Disputes are settled by negotiation and, failing agreement, by a court at the Operator’s location unless the law provides otherwise.
14. Contacts
- “Aziatskiy Informatsionnyy Tsentr” LLP (Asian Information Center), BIN 220740009300, registered address: Republic of Kazakhstan, West Kazakhstan Region, Uralsk, 36/2 Gagarin St., apt. 94;
- “ZhAS GLOBAL” LLP, BIN 040640008519, registered address: Republic of Kazakhstan, West Kazakhstan Region, Uralsk, 106/1 Anatoliy Skorobogatov St..
support@nauqan.com, +7 777 616 84 44, +7 705 821 36 63.
Limitations of responsibility
Reference nature of information
Nauqan shows information from official and published sources, photo analysis results and calculations based on weather forecasts. The final diagnostic result and the parameters of a field operation are confirmed by the agronomist who inspected the crop.
Check the label and the register
Before every treatment, check against the product label and the current edition of the State Register:
- product and spray solution rates;
- crop and target pest;
- crop growth stage and number of treatments;
- pre-harvest interval and re-entry periods for people and machinery;
- restrictions on buffer zones, wind speed and bee activity;
- hybrid tolerance requirements, for example for imidazolinone herbicides.
The product label and the current edition of the register take precedence over information in the app.
Photo diagnostics
A recognition result is a reason to inspect the crop, not a conclusion. Similar symptoms can be caused by diseases, pests, nutrient disorders, herbicide injury and drought. When confidence is insufficient, the app reports “Insufficient data” and suggests the next way to check, including laboratory analysis.
Weather calculations
Growth stages, the spraying window and irrigation advice are calculated from forecasts and average dates. A forecast may not come true; field conditions at the time of treatment are assessed by the specialist on site.
Tank mixes
The app does not conclude whether products may be mixed. Manufacturers’ information is shown with its source. A small-volume compatibility test is required before preparing a spray solution.
Legal compliance
The farm and the person deciding on a treatment are responsible for complying with the laws of the Republic of Kazakhstan on plant protection, pesticide handling rules, occupational safety and sanitary requirements.
Limits of liability
To the extent permitted by the laws of the Republic of Kazakhstan, the Operator is not liable for crop loss, crop damage, damage to third parties, the environment or bees, penalties imposed by supervisory authorities or other consequences of decisions made using the app.
Report a discrepancy between the app and a source to support@nauqan.com, stating the product and the source page.
Consent to personal data processing
Subject of consent
By submitting an application on nauqan.com, registering in the Nauqan app or otherwise providing my personal data, I freely, of my own will and in my own interest, consent to “Aziatskiy Informatsionnyy Tsentr” LLP and “ZhAS GLOBAL” LLP (jointly the “Operator”; details are given in the Privacy policy) collecting and processing my personal data on the terms below, in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Their Protection”.
Data covered
- first and last name;
- phone or WhatsApp number, email address;
- farm or company name, region, district, role on the farm;
- farm and crop areas, information about tasks;
- data entered in the app: fields, observations, photos, information about operations.
Purposes
- reviewing my application and contacting me about the pilot;
- concluding and performing the pilot participation agreement;
- providing app functions and user support;
- improving diagnostics using anonymised data.
Processing operations
Collection, recording, systematisation, accumulation, storage, clarification (updating, changing), use, transfer to the parties listed in the Privacy policy, anonymisation, blocking, deletion and destruction — with or without automation.
Cross-border transfer
I agree that the content of my application is sent to the Operator’s staff by email and via Telegram, including through servers located outside the Republic of Kazakhstan.
Validity and withdrawal
This consent is valid until the purposes of processing are achieved or until it is withdrawn. Consent can be withdrawn by writing to support@nauqan.com. Withdrawal does not affect the lawfulness of processing carried out before it and does not apply to data that must be kept by law.
Confirmation
I confirm that I am at least 18 years old, that the information I provided is accurate, and that I have read the Privacy policy.
Account and data deletion
About this page
This page explains how to delete a Nauqan app account (developers: “Aziatskiy Informatsionnyy Tsentr” LLP and “ZhAS GLOBAL” LLP) and the related data, as well as data submitted through the nauqan.com website.
How to submit a request
- In the app: Profile → Delete account. Available in app versions with accounts.
- By email: write to support@nauqan.com with the subject “Data deletion” from the address, or stating the phone number, linked to the account or application.
- By phone or WhatsApp: +7 777 616 84 44, +7 705 821 36 63. After contacting us we will ask you to confirm the request in writing.
We may ask you to confirm that the request comes from the account owner.
What is deleted
- account and profile;
- field data, observations, photos and comments;
- operation plans and log entries;
- pilot application.
What may be retained
- agreements and payment documents — for the period required by the accounting and tax laws of the Republic of Kazakhstan;
- anonymised cases previously used to improve diagnostics — they do not identify the user or the farm;
- backups — overwritten on schedule, no later than 90 days.
Timing
Deletion is completed within 30 days after the request is confirmed. We notify you through the contact provided.
Farm data
If the account belongs to a farm employee, the employee’s personal data are deleted. Records on the farm’s fields remain available to the farm manager until the manager requests their deletion.
Data on the device
Data stored only on the device, including in the app prototype, are deleted together with the app or through the device’s system settings.
Paid pilot participation terms (public offer)
General provisions
This document is an offer by “Aziatskiy Informatsionnyy Tsentr” LLP and “ZhAS GLOBAL” LLP (the “Provider”; under a specific agreement the Provider is the LLP named in the invoice) to agricultural enterprises and farms (the “Participant”) to conclude an agreement on participation in the Nauqan paid pilot on the terms below. Individual parameters — users, onboarding dates and price — are agreed before payment and stated in the invoice.
1. Subject
The Provider gives the Participant access to the Nauqan app and assistance during the 2027 pilot season, and the Participant pays for participation.
2. Pilot scope
- cards for all fields and crops;
- sunflower diagnostics;
- core field functions without internet;
- crop protection database and weather window assessment;
- work plan and crop protection application log;
- farm manager’s web workspace;
- support chat and weekly assistance from the founding team.
The pilot runs on Android. An iPhone version is planned for the next stage.
3. Price and payment
Participation costs from 80,000 to 100,000 tenge per farm per season, regardless of area. The final price is stated in the invoice. Payment is made by bank transfer to the Provider’s account.
4. Conclusion of the agreement
The agreement is concluded when the Participant pays the invoice, which constitutes acceptance of this offer. At the Participant’s request the agreement is also signed in writing.
5. Provider’s obligations
- provide access to the functions listed in section 2 to the extent agreed before payment;
- onboard the Participant’s users and train them to use the app;
- provide support and weekly assistance during the pilot;
- keep the Participant’s data confidential.
6. Participant’s obligations
- appoint a contact person for working with the Provider;
- provide the information needed for onboarding;
- comply with the Terms of use;
- make agronomic decisions and confirm operation parameters independently.
7. Participant’s data
The Participant’s data are processed in accordance with the Privacy policy. After the pilot, the Participant may receive an export of its data or request their deletion.
9. Refunds
If the Provider fails to onboard the Participant within the agreed period, the Participant may withdraw from the agreement and receive a refund of the amount paid. In other cases refunds are agreed between the parties, taking into account the services actually provided.
10. Validity of the offer
The offer is valid until withdrawn by the Provider. Changes do not apply to agreements concluded before they are published.
11. Disputes
Disputes are settled by negotiation and, failing agreement, by a court in accordance with the laws of the Republic of Kazakhstan.
12. Provider details
- “Aziatskiy Informatsionnyy Tsentr” LLP (Asian Information Center), BIN 220740009300, registered address: Republic of Kazakhstan, West Kazakhstan Region, Uralsk, 36/2 Gagarin St., apt. 94; bank: ForteBank JSC, Uralsk branch; IBAN: KZ0296512F0008111227 (KZT); BIC: IRTYKZKA; beneficiary code (KBe): 17; not a VAT payer;
- “ZhAS GLOBAL” LLP, BIN 040640008519, registered address: Republic of Kazakhstan, West Kazakhstan Region, Uralsk, 106/1 Anatoliy Skorobogatov St.; bank: Kaspi Bank JSC; IBAN: KZ09722S000002138821; BIC: CASPKZKA.
support@nauqan.com, +7 777 616 84 44, +7 705 821 36 63.
NAUQAN