Account and data deletion

About this page

This page explains how to delete a Nauqan app account (developers: “Aziatskiy Informatsionnyy Tsentr” LLP and “ZhAS GLOBAL” LLP) and the related data, as well as data submitted through the nauqan.com website.

How to submit a request

• In the app: Profile → Delete account. Available in app versions with accounts.
• By email: write to support@nauqan.com with the subject “Data deletion” from the address, or stating the phone number, linked to the account or application.
• By phone or WhatsApp: +7 777 616 84 44, +7 705 821 36 63. After contacting us we will ask you to confirm the request in writing.

We may ask you to confirm that the request comes from the account owner.

What is deleted

• account and profile;
• field data, observations, photos and comments;
• operation plans and log entries;
• pilot application.

What may be retained

• agreements and payment documents — for the period required by the accounting and tax laws of the Republic of Kazakhstan;
• anonymised cases previously used to improve diagnostics — they do not identify the user or the farm;
• backups — overwritten on schedule, no later than 90 days.

Timing

Deletion is completed within 30 days after the request is confirmed. We notify you through the contact provided.

Farm data

If the account belongs to a farm employee, the employee’s personal data are deleted. Records on the farm’s fields remain available to the farm manager until the manager requests their deletion.

Data on the device

Data stored only on the device, including in the app prototype, are deleted together with the app or through the device’s system settings.