Privacy policy

Version of 2 October 2026

1. General provisions

This Policy describes how “Aziatskiy Informatsionnyy Tsentr” LLP and “ZhAS GLOBAL” LLP (jointly the “Operator”, “we”) collect, use, store and protect the personal data of users of the nauqan.com website and the Nauqan mobile app (the “Services”).

The Policy follows the Law of the Republic of Kazakhstan “On Personal Data and Their Protection” and the requirements of Google Play and the App Store.

The Nauqan app is in development. This Policy covers data processing on the website and in the app, including the functions planned for the paid pilot. Each app version processes data only to the extent of its functions. Before a version with new types of processing is released, this Policy is updated and the app asks for consent where required.

2. Data we process

Pilot application submitted through the website:

first and last name;
phone or WhatsApp number;
farm or company name, region and district;
role on the farm;
farm area and sunflower area;
description of tasks, application language, date and time of submission.

Mobile app:

account: name, phone number or email address, role, farm;
field data: name, area, boundaries or coordinates, crop, hybrid, sowing and work dates;
field observations: plant photos, comments, answers to clarifying questions, diagnostic and follow-up inspection results;
operations: treatment plans, products and rates applied, weather conditions, crop protection log entries;
technical data: device model, operating system and app version, crash information.

The website does not use cookies for analytics or advertising and contains no third-party counters. The hosting provider keeps technical access logs (IP address, request time, page address, browser information) needed to operate and secure the website.

3. App permissions

Camera and photo library — to take or select a photo of a plant. The system asks for access on first use.
Location — to set the position of a field. This is optional: the field point can be set manually.
Internet — for synchronisation, reference data updates and weather forecasts.

4. Purposes of processing

reviewing pilot applications and contacting applicants;
concluding and performing the pilot participation agreement;
providing app functions: field history, diagnostics, crop protection reference, planning and application log;
synchronising data between the farm users’ devices and the farm manager’s web workspace;
user support and troubleshooting;
improving diagnostics using anonymised cases (section 6);
complying with the laws of the Republic of Kazakhstan.

5. Diagnostics and weather forecast

Photo recognition is performed by a model on the device. For weather forecasts, field coordinates without user identifiers are sent to the Open-Meteo service. Photos and records are sent to the server only for functions that require storage outside the device: synchronisation, field history and the farm log.

6. Anonymised data for improving diagnostics

Diagnostics are improved using cases confirmed by an agronomist and completed with a follow-up inspection result. Before use, information that could identify the user or the farm is removed, including coordinates in photo metadata. Users may opt out of such use in the app settings or by contacting support.

7. Legal grounds

Data are processed with the consent of the data subject, to conclude and perform an agreement, and to meet obligations under the laws of the Republic of Kazakhstan. The consent text is available on the Consent to personal data processing page.

8. Storage and transfer

Personal data are stored in a database located in the Republic of Kazakhstan.

To review an application promptly, its content is sent to the Operator’s staff by email and via Telegram. The servers of these services may be located outside the Republic of Kazakhstan; such cross-border transfer takes place with the applicant’s consent.

To run the Services we use: the hosting provider of the website and servers, an email service, Telegram (application notifications), Open-Meteo (weather forecasts), Google Play and the App Store (app distribution). They receive only the data needed for their function.

We do not sell personal data, do not share it for advertising and do not use advertising identifiers.

9. Retention periods

pilot applications — until the end of the pilot and for one year after it, or until consent is withdrawn;
account and farm data — while the account is active; after a deletion request — no more than 30 days, except for information that must be kept by law (for example, payment documents);
technical logs — up to 12 months;
anonymised cases for improving diagnostics — without time limit, as they do not identify the user.

10. Data protection

Data transfer between the app, the website and the server is encrypted (HTTPS). Only staff who need access to perform their duties can access the data. One farm’s data are not available to other farms.

11. Your rights

Under the laws of the Republic of Kazakhstan you have the right to:

know whether the Operator processes your personal data and receive information about the processing;
request correction and completion of your data;
request blocking and deletion of your data — see Account and data deletion;
withdraw consent to processing where this does not contradict the law;
appeal against the Operator’s actions to the authorised personal data protection body or to a court.

Send requests to support@nauqan.com. We reply within the time limits set by the laws of the Republic of Kazakhstan.

12. Age restrictions

The Services are intended for agricultural professionals and are not intended for persons under 18. We do not knowingly collect children’s data.

13. Changes to this Policy

A new version is published on this page with its date. App users are notified of material changes in the app.

14. Operator contacts

“Aziatskiy Informatsionnyy Tsentr” LLP (Asian Information Center), BIN 220740009300, registered address: Republic of Kazakhstan, West Kazakhstan Region, Uralsk, 36/2 Gagarin St., apt. 94;
“ZhAS GLOBAL” LLP, BIN 040640008519, registered address: Republic of Kazakhstan, West Kazakhstan Region, Uralsk, 106/1 Anatoliy Skorobogatov St..

Personal data questions: support@nauqan.com, +7 777 616 84 44, +7 705 821 36 63.