Support

How to contact us

Email: support@nauqan.com. Phone and WhatsApp: +7 777 616 84 44, +7 705 821 36 63.

Requests are handled on business days from 09:00 to 18:00 Astana time. We usually reply within two business days.

What to include in your request

• what happened and what result you expected;
• the section or screen of the app where it happened;
• phone model, operating system version and app version;
• a screenshot, if it contains nothing you prefer not to share.

Support for pilot participants

Paid pilot participants have a support chat and weekly assistance from the founding team. An industry expert joins a case at the agronomist’s request.

Discrepancies in reference data

If product information in Nauqan differs from the State Register or the product label, tell us the product name and the source page referenced by the app. Such requests are handled with priority.

App availability

Nauqan is in development. The pilot runs on Android; an iPhone version is planned for the next stage. Links to the app pages on Google Play and the App Store will be published on this website after release.

Personal data

Data processing is described in the Privacy policy. To delete your account and data, follow the instructions on the Account and data deletion page.

Scope of consultations

Support does not issue conclusions on how a specific field should be treated: that decision is made by the agronomist who inspected the crop. We help with using the app, checking a regulation against its source and explaining calculations.